Privacy Policy

Last updated: May 15, 2025

1. Introduction

RestNest Luxury Properties ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services to book or inquire about our luxury vacation rentals.

2. Information We Collect

We collect several types of information from and about users of our services:

• Personal Identifiers: Name, email address, postal address, phone number, and government-issued ID for verification purposes
• Payment Information: Credit card details, billing information, and transaction history
• Profile Information: Preferences, booking history, and communication preferences
• Communications: Records of your inquiries, correspondence, and feedback
• Device and Usage Data: IP address, browser type, device type, and browsing patterns when you interact with our website or app

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your property reservations
• Verifying your identity and processing payments
• Communicating with you about your bookings, inquiries, and account
• Providing customer support and responding to your requests
• Personalizing your experience and recommending properties that match your preferences
• Sending you marketing communications about promotions, new properties, and services (with your consent)
• Improving our website, services, and business operations
• Analyzing usage patterns and trends to enhance user experience
• Preventing fraudulent activity and enhancing security
• Complying with legal obligations and industry regulations

4. Information Sharing and Disclosure

We may share your information with:

• Property Owners: Information necessary to facilitate your booking and stay
• Service Providers: Third parties that help us operate our business and provide services (payment processors, marketing partners, customer support, etc.)
• Business Partners: Companies we partner with to offer integrated services or promotions
• Legal Authorities: When required by law, court order, or governmental regulation
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their own marketing purposes.

5. Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information about the cookies we use, please see our separate Cookie Policy.

6. Data Security

We implement appropriate technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to certain processing activities
• The right to data portability
• The right to withdraw consent (where processing is based on consent)
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitute your acknowledgment of the modified Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: [email protected]
• Phone: 778-858-4942